Keeping your tours up and running is very important to us. As such, we have recently upgraded the Tour Now server environment, and entrusted hosting management to Rackspace, Inc. Rackspace has earned an enviable reputation among online companies for offering fanatical support and an unparalleled uptime guarantee. In partnering with Rackspace, Tour Now has joined the ranks of Microsoft and Motorola, both companies which would not settle for a second-tier hosting solution. With Tour Now and Rackspace, you can rest assured that your account data is secure, and that your tours will be available when your customers are looking at them.

Our Agreement with Rackspace:
The Service Level Agreement we have secured from Rackspace guarantees, "that the network will be available 99.999% of the time in a given month (no more than 24 seconds downtime per month), excluding scheduled maintenance," an unparalleled level of service in today's Internet economy. For the full text of Rackspace's Service Level Agreement, please click here. We are deeply committed to providing you with the most dependable virtual tour solution available.

If you have any questions about this arrangement, please contact our support department at support@tournow.net.